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Customer Service & Protection:

A: We Treat Customers Fairly: We work strictly according to the guidelines set out below:

–  We will always be clear and not misleading when communicating with clients.

–  We will never coarse, manipulate, deceive or chase you up to accept our free, no-obligation offer.

–  Our Home Ownership offer will always be in writing.

We Make Things Simple:
Our Home Ownership Scheme has been designed to be simple, stress-free and straight forward, so that first time home buyers have the opportunity of getting on the property ladder sooner than they normally would.

Free Redress Scheme:
We are a member of Property Redress Scheme (PRS), one of the three government approved ombudsman schemes that provide free, independent service for resolving disputes between property managers and their customers. As tenant, you can access this scheme free of charge if we fail to resolve a complaint to your satisfaction. The decision made by the redress scheme is binding on us, regardless of the outcome.

Client Money Account:
Our tenants pay rent directly into our designated Client money account with Lloyds Bank, from which we pay our landlords as and when due. Landlords and tenants would be pleased to know that money in this account is ring fenced and cannot be accessed by the bank or any creditor.

We Treat Customers Fairly:
We work strictly according to the guidelines set out below:

– We will always be clear and not misleading when communicating with clients.

-We will never exploit a seller by lowering the purchase price after a satisfactory RICS (Royal institute of chartered surveyors) independent survey has been obtained.

-We will never coarse, manipulate, deceive or pressurise anyone to accept our free, no-obligation offer.

-We always advice sellers to seek second, independent legal advice before proceeding with our offer.

-Our offer to buy your house will always be in writing.

Guaranteed Sale Price:
Our word is our bond. Our reputation is our most valued asset, so once we agree on a purchase price, we stick to it, subject to satisfactory RICS survey. We will not arbitrarily lower our offer moments before completion, putting you in a difficult position.

Assuming we get all the information we require, if after we do a careful study of your circumstance, we are able to customise a solution suitable to your needs, we will send you a written, formal offer to buy your property within three working days and the priceyou see in our formal offer is the price you get; subject to a satisfactory RICS (Royal institute of chartered surveyors) survey carried out by an independent surveyor.

It is important to reiterate here that our solutions are not suitable for all sellers.

We Make Things Simple:
Our Quick House Sale service has been designed to be simple, stress-free and straight forward. You don’t have to worry about lengthy chains or live in constant anxiety of a chain break affecting the sale of your house.

Privacy:
When you use our Quick House Sale service, you will not have to go through time consuming viewings and no ‘For-Sale’ sign will be put outside your property for your neighbours to see.

What Next:
Complete our Property Owners Form or call our local rate number 0330 660 0167 to register.

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