sMighty Home Complaint Procedure
If you are not pleased with the service we have provided you, below are steps you can take to resolve any dispute you have.
(1) Make your complain in writing, addressed to the Operations Director, sMighty Home, 98 Henderson Drive, Dartford DA1 5JY .
You need to set your case out clearly, providing details of times and dates where relevant.
We will acknowledge receipt of your complaint within five working days and deal with your complain, giving you an outcome within six weeks of receiving your complain.
(2) If you are not happy with the way we have dealt with your complaint, you can take the matter up with the ombudsman, Property Redress Scheme free of charge.
Ombudsman scheme can help with a range of disputes about how a letting agency has behaved, however they can’t help you resolve a dispute about the amount of fees or charges made.
You can only complain to the ombudsman scheme after we have made a final decision on your complaint or 8 weeks after we acknowledge its receipt, whichever happens first.
(3) You can also report to trading standards if you feel our practices or charges appear unfair. To complain to trading standards, you need to contact the Citizens Advice consumer helpline.